Is online
ordering safe?
What about those stories I've heard where credit card information
was stolen?
Those stories began with a Web site that didn't have adequate
security. Ours does. In conjunction with Verisign (www.verisign.com),
SimplyPlumbing.com uses 128-bit encryption to protect information
entered -- some of the most powerful encryption available today.
Basically, encryption encodes your information. To steal your
information from the Internet, someone must first find your
encrypted information packet (which is flying across the Internet at
light speed) - then crack the code. Nobody has ever claimed that
this has been done. Indeed, if it were possible, the most sensitive
information in the world would be available to them - not just your
credit card number. Look at it this way: you probably already
transmit your credit card number electronically every day. When you
swipe your credit card at the local store, your card information is
encrypted and transmitted over a phone network. Using your card on a
secure online Web site is very similar - your information is
encrypted and then transmitted over a high-speed network line.
Thousands of customers have shopped at SimplyPlumbing.com safely and
securely without any fraudulent use of their credit card.
Will you
guarantee my information is safe?
SimplyPlumbing.com safe purchase guarantee: We guarantee that every
transaction you make at SimplyPlumbing.com will be 100% safe. This
means you pay nothing if unauthorized charges are made to your card
as a result of buying products at SimplyPlumbing.com. Guarantee
Details: Under the Fair Credit Billing Act, your bank can not hold
you liable for more than $50.00 of fraudulent charges. If your bank
does hold you liable for any of this $50.00, SimplyPlumbing.com will
cover the entire liability for you, up to the full $50.00.
SimplyPlumbing.com will only cover this liability if the unauthorized
use of your credit card resulted through no fault of your own from
purchases made at SimplyPlumbing.com while using the secure server. In
the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and
procedures.
Do you charge
sales tax?
Shipments to addresses in New York and New Jersey will be charged sales tax.
What is the condition of the products?
All products are Brand New unless otherwise clearly posted.
How do I find a specific item?
There are many ways to find
a specific item at SimplyPlumbing.com.
- Search for the item Model #
(When searching with a model #, only include the model # and no
other search terms)
- Search for the item Code #
(When searching with an item code, only include the model # and
no other search terms)
- Select the main department of
the item from SimplyPlumbing.com's top navigation bar, and find the
item in the category that you believe is most related to the
product.
- If you still can't find your
item, or wish to request an item not offered on our site, please
contact our
Customer Team.
Is a certain item in stock?
Almost all of the items
listed on SimplyPlumbing.com are in stock. However, certain items may
not be available do to rapidly changing inventory. Inventory status
for every item is listed in the item's description next to
"Availability." However, if you wish to confirm the availability of
a specific item prior to ordering, please contact our
Customer Team.
My coupon code
does not work
Unfortunately, many web
sites posted fake or unauthorized SimplyPlumbing.com coupon codes. If
you received a coupon code directly from SimplyPlumbing.com and it does
not appear to be working, please contact our
Customer Team for
assistance.
How much
is shipping?
To find out how much shipping will cost, add the items
you are interested into your shopping basket. Note that in doing
this, you are not obligated to purchase these products. When viewing
your shopping basket, you will see a table called "Shipping Calculator" with a field to add your zip code and state.
Please enter your basic shipping information, shipping method, and select the apply button and your shipping charge/applicable taxes will appear. |
