How do I return my order?
Our Customer Team works hard to ensure the return process is quick and easy. To return an item you must first contact our Customer Team. Customer Team members respond to all e-mails within one (1) business day. A request to return merchandise must be made prior to 30 (thirty) days after the order is initially placed. Defective merchandise will be exchanged and will include return shipping (UPS Ground). Certain types of plumbing items may not be returned, in-house technical warranty service is included by the manufacturer. Extended warranties cannot be returned. Any merchandise returned for credit must be in saleable condition and will be subject to a 15% restocking fee and all shipping fees. Most of the products offered by SimplyPlumbing.com have manufacturer warranties that exceed our return policy. If you experience problems down the road, you can rest assured that your product will be fixed.

What is your return policy?
In order to maintain SimplyPlumbing.com's lowest possible prices, we implemented a fair and convenient return policy. A request to return merchandise must be made prior to 30 (thirty) days after the order is initially placed. Defective merchandise will be exchanged and will include return shipping (UPS Ground). Certain types of plumbing items may not be returned, in-house technical warranty service is included by the manufacturer. Custom ordered items are non-returnable. Extended warranties cannot be returned. Any merchandise returned for credit must be in saleable condition and will be subject to a 15% restocking fee and all shipping fees. Most of the products offered by SimplyPlumbing.com have manufacturer warranties that exceed our return policy. If you experience problems down the road, you can rest assured that your product will be fixed.

Can I just send back my item without contacting you?
No. We are here to help, but we can not correct a situation we know nothing about. Please get a return authorization number from us first. Therefore, products returned without authorization will be rejected, and shipped back to you at your cost.

What are time limitation for returns?
A request to return merchandise must be made prior to 30 (thirty) days after the order is initially placed. After an RMA #(Return Merchandise Authorization Number) is issued, the merchandise must be returned within 10 days.

What can be returned?
Almost all the items offered by SimplyPlumbing.com maybe returned within 30 days. However, certain products cannot be returned do to strict manufacturer return policies. These products are listed below:

• Custom ordered plumbing items (in-house technical warranty service is included by the manufacturer)
• Extended Warranties

What is the refund processing time?
After your merchandise is returned to our warehouse, the refund processing is approximately 2 to 7 business days. However, your credit card company may take up to 15 days before posting the actual credit to your account.

What else do I need to know about returns?
Please be sure to do the following:

• Ensure that the authorization number is clearly marked on the shipping box.
• Ship the product back in the same type of box that it was originally shipped in.
• Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards, etc.
• Linked promotional items must also be included.
• Do not write or mark the packaging, contents or registration warranty cards.
• Only products that are in new condition will be accepted for return.